Process Trainer - #1435782

Orcapod Consulting Services Private Limited

Date: Nov 24, 2022
City: Kolkata
Salary: ₹400,000 - ₹475,000 / year
Contract type: Full time
Work schedule: Full day
Orcapod Consulting Services Private Limited

Roles and Responsibilities

Job Responsibilities-

  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Review content at regular intervals to ensure all updates are incorporated
  • Participate in Internal & External Calibrations
  • Manage Knowledge Check for New Hires & Production Staff
  • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-

  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Experience in any product/process/soft skill/up-skilling training
  • Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile

Desired Candidate Profile-

  • Min Graduate (Any) mandate
  • Overall, 3 years experience & 1 Year as a Trainer from a BPO Non-Telecom process. (Mandate)
  • Strong understanding of and experience in product training in domestic / International BPO domain
  • Looking for immediate joiner (will add to advantage)

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